A communication skill focusing on increasing understanding in interpersonal exchanges involves describing observed behavior, proposing possible interpretations, and seeking clarification from the other person. This process reduces the likelihood of misunderstandings and promotes more accurate interpretations of others’ actions and intentions. For example, if a colleague seems withdrawn and quiet, one might say, “I’ve noticed you’ve been quieter than usual today. I’m wondering if something is bothering you, or if perhaps you’re just focused on a demanding task. Can you tell me if everything is alright?”
Utilizing this technique fosters healthier relationships and improves communication effectiveness. Benefits include minimizing defensiveness, preventing escalation of conflicts, and building trust through demonstrating a genuine interest in understanding the other person’s perspective. Historically, such approaches have been recognized in communication theories emphasizing empathy and active listening as crucial components of successful interaction.
