The individual who greets guests upon arrival at a dining establishment and manages the seating arrangement performs essential functions. These professionals welcome patrons, determine the appropriate seating based on party size and preference, and guide them to their assigned tables. A positive initial interaction sets the tone for the dining experience.
The role provides several benefits to the restaurant operation. Efficient seating management minimizes wait times and optimizes table turnover, directly impacting revenue. A courteous and well-organized front-of-house creates a favorable impression, encouraging repeat business and positive word-of-mouth referrals. Historically, this position has evolved from a simple greeter to a vital component of customer service.